A to Z Guide

 

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ALCOHOL POLICY 
You must be 21 years of age to purchase and consume all alcohol products. Hartman Arena strictly enforces this by ID'ing and wristbanding all those who are buying and consuming alcohol at our facility.

 

ANIMALS 
Hartman Arena welcomes service animals or other animal assistance utilized by people who are disabled or visually impaired. All other animals are prohibited.

 

ATM MACHINE 
There are two ATM's in Hartman Arena. They are located near the restrooms on the north concourse and the south concourse.

 

BOX OFFICE

See Ticket Office

 

CAMERAS AND VIDEO EQUIPMENT 
Standard digital cameras are permitted in Hartman Arena. Any professional photography or videography equipment (detachable lenses, tripods, sound equipment, etc.) is prohibited.

 

CHILDREN 

For most events, children younger than two (2) years of age do not require a ticket if held on the lap of an accompanying adult. This policy changes for certain types of events. Please call the Hartman Arena Administrative Offices for more information on a particular event.

 

CONCESSIONS 

Hartman Arena has an array of dining and snack options. Come hungry because we have everything from pizza, hot dogs, burgers, and chicken fingers, to Dippin' Dots, Monster Energy drinks, and a smorgasbord of candy. We carry both Coke and Pepsi products, and depending on the type of event, we offer fully stocked bars and draught beer. We take cash and cards at our concessions stands.

 

CORPORATE SPONSORSHIPS 
Maximize your advertising dollar! For all advertising/sponsorship inquiries contact Abby Marr at amarr@hartmanarena.com or 316.744.8880.

 

CREDIT CARD POLICY 
Both the Hartman Arena Box Office and concessions take all major credit cards (Visa, AmEx, Discover, Mastercard) and cash.

 

DIAPER CHANGING STATIONS 
Diaper changing stations are available in every concourse restroom within the arena.

 

DIRECTIONS TO HARTMAN ARENA

Hartman Arena is located just off of I-135, two miles north of Park City, KS and eight miles north of downtown Wichita, KS.  From both Northbound and Southbound I-135, take Exit 16 on to 77th St, turn west and travel for approximately one quarter mile. Then turn right on to Hartman Arena Dr. Get exact directions HERE.

 

DISABLED ACCESS

Disabled access into the Hartman Arena may be found at the main entrance. Hartman Arena accommodates disabled guests by providing accessible parking, wheelchair ramps, and wider doorways and accessible restroom stalls. We will make any accommodation we can to make your visit to Hartman Arena an enjoyable one. Contact should be made to the ticket office prior to the event.

 

DOOR OPENING TIMES
Doors open one (1) hour prior to most events. There may be occasional door opening time changes for special circumstances.

 

ELEVATORS 
There is one elevator located on the west end of the north concourse. During most events, there will be staff available to assist patrons in getting to the elevator.

 

ENTRANCE LOCATIONS 

The east entrance is the main entrance for access to the Arena and Ticket Office. Administrative offices are located on the west side of the building.

 

FAMILY RESTROOMS

 For guests with children, there are two family restrooms. One located across form First Aid on the South Concourse, and one located near the concessions stand on the north concourse.

 

FIRST AID STATIONS 
During most events, EMT's are staffed at the facility and the first aid station is located near the concession stand on the south concourse.

 

FOOD & BEVERAGE
Guests are not permitted to bring any outside food or beverages into Hartman Arena. Containers including bottles, cans, thermos bottles and plastic coolers are not permitted for the safety and protection of our guests. 
Beer and alcohol sales end fifteen minutes from the scheduled end of the event or as dictated by the event.

 

GROUP TICKETS 
Group Tickets are available for certain events at Hartman Arena. For all group ticket questions contact: Abby Marr at amarr@hartmanarena.com or by phone at 316.744.8880.

 

GUEST CONDUCT 
Hartman Arena is committed to providing a fun, family atmosphere. For the comfort and enjoyment of our guests, noisemakers of any type (e.g., air horns, cow bells, etc.) are prohibited. The use of laser pointers is strictly prohibited and will result in ejection. If someone is interfering with your enjoyment of the event, please contact a Hartman Arena staff member.

 

GUEST SERVICES 
During events, the guest services booth is manned and located on the concourse near the entrances. Guest services representatives will hold lost and found items during an event, will help guests find their seats, answer ticketing questions, and assist with a host of other concerns.

 

HOTELS/MOTELS 
Our friends at Best Western North Hotel & Suites have a special rate for those staying in town to visit a Hartman Arena event. They also have a shuttle! There are several other affordable, comfortable and convenient options in Park City. You can check out all the options here: Park City Hotels.

 

LOGE BOXES

Loges boxes are the premium seating option available at Hartman Arena. There are 20 private boxes that are located on the concourse, around the top of the arena "bowl." Loge Boxes come in 4-seaters or 6-seaters. Boxes are purchased as a whole and can be purchased on an annual or event-by-event basis. Amenities that come with loge box seats are: private entry, private wait staff, access to Hartman Arena's VIP bar (The Hartmoor Club), and complimentary hors d'oeuvres. To reserve a loge box for an upcoming event, or to purchase the loge box for the entire year, contact Abby Marr in the Hartman Arena office at 316.744.8880 or amarr@hartmanarena.com.

 

LOST AND FOUND 
During events, Lost And Found items are held at our Guest Services booth, which is located near the entrance on the concourse. After the event, the items are taken to our administrative offices, where they can be claimed Monday through Friday 8:30 am to 5:00 pm.

 

LOST CHILDREN/MISSING PERSONS 
During most large events, a Guest Services booth will be located at the center of the concourse. Lost children can be taken to Guest Services or left with Sherriff’s Officers if they’re on duty.

 

MERCHANDISE/SOUVENIRS 
Merchandise stands for most events are located in the Northeast corner of the upper concourse.

 

PARKING 
Parking is FREE at Hartman Arena. View a map of our parking lot here: Directions & Parking.

 

PROHIBITED ITEMS

 

RE-ENTRY POLICY 

Once you are admitted into Hartman Arena, there is no re-admittance if you choose to leave. This policy is based on the type of event. Please call ahead for specific details.

 

RESTRICTIONS 
In the interest of guest safety and enjoyment, Hartman Arena reserves the right to prevent certain items from being carried into the arena. These include, but are not limited to, weapons or anything else that can be used as dangerous projectiles. Similarly, other items that may jeopardize the safety or viewing/listening enjoyment of the guests may be prohibited. Please see Prohibited Items listed above.

 

RESTROOMS 
Restrooms are located on both the north and south concourse. For events such as expos and conventions, restrooms may be located in the locker rooms to the west of the event floor.

 

SECURITY SEARCH PROCEDURES 
All patrons are subject to search upon entry. Any person refusing search will not be admitted.

 

SMOKING POLICY 
There is absolutely no smoking permitted anywhere inside Hartman Arena. The designated smoking area is located on the north side of the building. Vaping is also prohibited in Hartman Arena.

 

SPONSORS 
Hartman Arena currently has a number of advertising opportunities available. For information on becoming an advertiser or sponsor at Hartman Arena, on an annual or event-by-event basis, please contact Abby Marr in the Hartman Arena administrative offices at 316.744.8880 or amarr@hartmanarena.com.

 

TICKET OFFICE

ADVANCE TICKET SALES
To purchase tickets in advance, visit the Hartman Arena Ticket Office Monday – Friday from 10AM – 4PM, call Ticketmaster at 800-745-3000, or go online to www.ticketmaster.com.

CHILD ADMITTANCE

Any child that is younger than two years of age will be admitted to most events for free. Anyone over the age of two will be required to have a ticket before entering the building. This policy changes on an event by event basis and any questions about this can be directed to the Hartman Arena Ticket Office 316-744-8880.

Lost or Stolen Tickets 

Tickets that are either lost or stolen are the ticket holder's responsibility and cannot be refunded or replaced. Any questions should be directed to the Hartman Arena Ticket Office 316-744-8880 or email jferguson@hartmanarena.com.

PAYMENT OPTIONS
Payment options for Hartman Arena events include cash, and credit card (MasterCard, Visa, American Express and Discover).

 

TOURS 

To book a tour of Hartman Arena, please contact the main administrative offices at 316-744.8880.

 

UMBRELLAS

Small umbrellas that can be folded up and put in a hand bag are permitted. Large umbrellas must be left at the entrance during the vent, and can be retrieved upon exit.

 

VENUWORKS

VenuWorks is the official management company of Hartman Arena. For more information, please visit www.venuworks.com.

 

WHEELCHAIRS

Hartman Arena has wheelchairs on-site to assist patrons. To use a wheelchair, contact the administrative office at 316.744.8880 prior to the event, or request a wheelchair from security upon arrival.

 

WILL CALL INFORMATION

Will Call is located at the Hartman Arena Ticket Office. Will Call windows open two hours prior to the scheduled event and will generally remain open through the event. Will Call for concerts and other events will vary based on the specific performance.

Will Call tickets will only be released to the person whose name appears on the Will Call envelope or whose name was provided in the Ticketmaster transaction. No person will be given tickets designated for another person without prior authorization. Proper photo ID is required (valid driver's license) in order to claim your tickets. Your order confirmation number and purchasing credit card may also be required, if applicable. A signature from the person authorized to pick up the tickets will be obtained at the time Will Call tickets are claimed. Name changes will not be accepted via the telephone and information regarding Will Call Tickets will not be given out over the phone.

 

 

 

 


Managed by VenuWorks of Wichita, LLC