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We are beyond excited to welcome you to Hartman Arena!

The health and safety of our guests, employees, vendors, partners, players and performers is of the utmost importance. We are monitoring information regarding the spread of the Coronavirus (COVID-19) provided by the U.S. Centers for Disease Control and Prevention (CDC), as well as information from local and state emergency management.

Before You Arrive

In accordance with CDC guidelines, we would like to remind all guests to…

  • Stay home when you are sick.
  • Cover your coughs and sneezes with a tissue, throw the tissue in the trash.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
  • Avoid touching your eyes, nose, and mouth with unwashed hands

Mobile Entry

Upon arrival to your event, locate your tickets in your Ticketmaster app or the mobile website. You’ll show your ticket to the ticket scanner, your barcode is scanned – and you’re in!

How To Access Your Ticket(s):

  • Open your Ticketmaster App or visit Ticketmaster using your mobile internet.
  • Login to your Ticketmaster account and locate the order with your ticket(s).
Tap and show. Your phone will be scanned for entry and you’re in!

Download the Ticketmaster app to manager your tickets.

Clear Bag Policy

  • A Clear Bag Policy has been implemented for most events. Be sure to check the event page at HartmanArena.com for any guidelines and policies that will be in place for that event.
    • Bags larger than 14" x 6" x 14" will not be allowed. Each ticketed guest can carry one large clear bag – either a one-gallon plastic storage bag or the 14" x 6" x 14" clear bag – plus a small clutch purse (5.5” x 8.5”). The clear bag policy will speed up the entry process into the venue, improve security, and limit touchpoints. Clear bags allow staff to check for prohibited items without having to touch or open a bag.

Prohibited Items

Prohibited items include:
  • Car seats or strollers
  • Weapons of any kind
  • Outside food or beverage
  • Cameras with detachable lenses
  • Computers, laptops or tablets
  • Cans, bottles, coolers or other similar containers
  • Video or audio recording devices
  • Laser pens or laser pointers
  • Noise makers
  • Weapons, including but not limited to knives, box cutters, pocket knives, mace, pepper spray, brass knuckles, stun guns, etc.
  • Backpacks of any kind, including diaper bag back packs, large bags, sealed packages of any kind
  • Fireworks or incendiary devices
  • Animals (excluding service animals)
  • Balloons
  • Flag poles or any support frames for banners/signs
  • Any other item deemed unacceptable by Hartman Arena

While You're Here

Attendee & Staff Procedures:

  • We are encouraging masks to be worn at our events but they are no longer required unless asked for by a tour. Please make sure to check the specific event page at Hartmanarena.com for details on mask guidelines.

Sanitization Stations:

  • To help you and other guests maintain clean hands, we have hand sanitizer stations that will be available and located throughout the arena, including all points of sale at concessions.

Concessions:

  • Our concessions will feature a reduced menu and offer single-use condiment packets.
  • All points of sale and regular surfaces will follow rigorous sanitization procedures, which meet the Kansas Department of Health and Environment guidelines.
  • All staff will be properly masked and gloved during all events.
  • Sanitizer stations are available for use at all points of sale.

Thank You

We want everyone to stay happy and healthy, whether that means from COVID-19 or any other transmittable sicknesses.

We appreciate your cooperation and understanding of these practices and policies. We look forward to seeing you walk through our doors into a safe, clean, and fun environment!

See you soon!

-Your Hartman Arena Family

KNOW BEFORE YOU GO

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