Q: WHY DID HARTMAN ARENA ADOPT THIS POLICY?
A: Fan experience and the safety of our guests is a top priority of Hartman Arena. Our goal is to speed up the entry process into the venue, improve security and limit touch points. Clear bags allow staff to check for prohibited items without having to touch or open a bag. This will allow the entry process to go faster and will prevent our staff from having to touch your items.
Q: HOW DOES THIS POLICY IMPROVE PUBLIC SAFETY?
A: The clear bag is easily and quickly searched and greatly reduces faulty bag searches. It also supports the Department of Homeland Security's "If You See Something, Say Something" campaign.
Q: HOW DOES THIS MAKE IT MORE CONVENIENT FOR GUESTS?
A: This will enable us to move guests through our security checkpoints faster, allowing staff to be more efficient and effective in checking bags that are brought into the venue. We also believe guests will realize an improved sense of safety.
Q: HOW MANY BAGS CAN EACH PERSON BRING INTO THE VENUE?
A: Each ticketed guest can carry one large clear bag – either a one-gallon plastic storage bag or the 14" by 14" by 6" clear bag – plus a small clutch purse (5.5” x 8.5”). The small clutch allows privacy for small personal items and also is easily searched.
Q: WHAT ITEMS CAN I CARRY THROUGH SECURITY WITHOUT REMOVING?
A: Guests may carry in their pockets or jacket their makeup, feminine products, combs, wallet, credit cards, etc., if they choose not to put them in a clear bag or clutch.
Q: WHAT ITEMS MUST I REMOVE WHEN GOING THROUGH SECURITY?
A: Cameras can be carried into the venue as long as they are not in their own case. Cameras must be removed when guests walk through a metal detector. In addition keys, cell phones and any loose change will need to be removed from pockets when going through metal detectors.
Q: WHAT HAPPENS IF I SHOW UP AT THE ENTRANCE WITH A BAG THAT IS NOT PERMITTED?
A: Guests carrying bags that do not meet the criteria will be asked to return them to their vehicles.
Q: IF I HAVE CERTAIN ITEMS THAT I NEED TO BRING INTO THE VENUE FOR MEDICAL REASONS AND THEY WON'T FIT IN THE CLEAR BAG, WHAT DO I DO?
A: Guests carrying medically necessary bags or equipment into a venue will be required to have their bag inspected and tagged by security. For questions about medical equipment or other needs please contact the Administrative Offices at 316-744-8880.
Q: ARE ALL PURSES PROHIBITED?
A: No. Small clutch purses, no larger than 5.5" x 8.5", with or without a handle or strap, are permitted along with either the 14" by 6" by 14" clear tote bag or one-gallon plastic storage bag. This should enable guests to carry the same items they have in previous years and expedite entry into the venue.
Q: DO I HAVE TO PUT EVERYTHING I'M CARRYING INTO THE PERMISSIBLE BAGS?
A: No. We are limiting only the type of bags carried into the venue, not permissible items that are brought to an event. Therefore, guests can carry in their pockets or jacket their keys, makeup, feminine products, comb, wallet, credit cards, etc., if they choose not to put them in a clear bag or clutch purse (5.5” x 8.5”). And they can carry a blanket over their arms, and binoculars and/or camera around their necks or in their hands without the case. Guests can use the clear bag and clutch to carry other items.
Q: WHAT ABOUT DIAPER BAGS?
A: Diapers and other baby supplies can be carried in a clear bag. Each member of a family, including children, would be allowed to carry an approved clear bag and a clutch purse into the venue.